Reservations Agent Job at HSH Group / The Peninsula Hong Kong, Beverly Hills, CA

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  • HSH Group / The Peninsula Hong Kong
  • Beverly Hills, CA

Job Description

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality.

We offer:

  • Work for an award-winning luxury hotel group
  • Learn and grow within a diverse multi-outlet property
  • Exceptional benefits package
Key Accountabilities
  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Book room reservations while focusing on maximizing room revenue and average rate.
  • Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
General Requirements
  • Strong communication skills while remaining positive, organized, and professional
  • An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
  • Experience in customer service in a luxury hotel or other luxury customer service environment
  • Proficient in Opera, Outlook, Excel, and Word systems a plus
Benefits we offer:
  • 100% company-paid medical, dental and vision coverage
  • Paid time off
  • Complimentary employee meals
  • Complimentary car parking (onsite)
  • Complimentary bicycle parking (onsite)
  • Bus transit reimbursement
  • Complimentary uniform laundering
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.

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Job Tags

Hourly pay, Flexible hours, Night shift, Weekend work,

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