Job Description

We’re looking for an enthusiastic hotel director of front office with 2 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Compile occupancy reports and financial information for the general manager • Handle the front desk budget and order office supplies as needed • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints Qualifications: • Prior hospitality experience of 1 year is required for this position • Applicants must have a high school diploma or GED • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Possess excellent management skills, communication skills, and multitasking skills • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Hilton experience preferred • #J-18808-Ljbffr Doubletree by Hilton Charlotte City Center

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