Job Description

We are looking for a friendly, organized, and customer-focused Front Desk Agent to join our seasonal operation at the Denali Park Village Hotel in Denali, Alaska. As the first point of contact for guests, you will play a critical role in creating a welcoming and positive experience from the moment they arrive until the moment they depart. This position requires strong communication skills, attention to detail, and a passion for providing excellent service in a fast-paced environment.
Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks—this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.
Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.
Position Details: This exciting seasonal role is available from May 8 to September 17, 2025 . We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $15 a day.

Join us for an unforgettable adventure in an extraordinary setting!

Job Responsibilities

•    Large tour group and independent travelers Check-In/Check-Out: Greet guests warmly and check them in/out efficiently, ensuring accurate guest information, room assignments, and billing details.
•    Reservations: Handle reservations, including changes, cancellations, and special requests, while maintaining a smooth booking process using the hotel’s property management system (PMS).
•    Guest Inquiries: Provide guests with information about hotel amenities, local attractions, dining options, and services, ensuring their needs are met during their stay.
•    Phone and Email Support: Answer phone calls and respond to emails in a courteous and professional manner, assisting guests with reservations, inquiries, and requests.
•    Concierge Services: Offer personalized recommendations and assist guests with transportation, dining reservations, tickets, and other concierge services as needed.
•    Billing & Payments: Process guest payments and provide receipts, manage billing discrepancies, and ensure that all charges are accurately recorded.
•    Problem Solving: Address guest complaints or concerns promptly and professionally, ensuring a resolution that maintains guest satisfaction.
•    Security & Safety: Monitor the hotel lobby and public areas, ensuring the safety and security of guests and property. Follow emergency procedures and report any incidents to management.
•    Team Collaboration: Work closely with housekeeping, maintenance, central reservations, and other departments to ensure that guest rooms and common areas meet quality standards and guest expectations.
•    Record Keeping: Maintain accurate logs and reports of guest interactions, reservations, check-ins/outs, and any issues that arise during shifts.
•    Up-sell & Promote Services: Promote hotel amenities and services (e.g., room upgrades, spa services, dining options) to enhance guest experience and drive revenue.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

Qualifications

Experience: Previous experience in a front desk or guest services role is preferred, but not required. Willingness to learn and grow in the hospitality industry is key.
Customer Service: Strong commitment to delivering excellent customer service and ensuring a positive guest experience at all times.
Communication Skills: Exceptional verbal and written communication skills; ability to interact with guests from diverse backgrounds in a professional, friendly manner.
Tech-Savvy: Comfortable using hotel management software (PMS), phone systems, and basic office software (Word, Excel, etc.).
Multitasking: Ability to juggle multiple tasks and remain calm and efficient in a fast-paced environment, particularly during peak check-in/check-out times.
Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring accuracy in guest information, billing, and other processes.
Problem Solving: Strong critical thinking and conflict resolution skills; ability to address guest issues promptly and effectively.
Team-Oriented: Works well within a team, demonstrating flexibility and a cooperative attitude to achieve common goals.
Preferred Qualifications:
Multilingual Skills: Ability to speak additional languages is a plus.
Previous Hospitality Experience: Experience in a similar role within the hotel or hospitality industry is beneficial.

Physical Requirements:
Ability to stand for extended periods.
Ability to lift and carry up to 25 lbs (e.g., luggage, office supplies).

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