Job Description

Service Technician

Renewal by Andersen - Middletown, OH

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. As a Service Technician, you would ensure that our customers are happy every day!

Your goal is to respond to on-site window and door service requests, where you will assess, repair, and replace parts and components to ensure proper functioning.

Responsibilities:

• Provide service performance and address warranty issues with windows and doors

• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs

• Ensure customer satisfaction while addressing problems

• Replace defective parts and help customers when windows aren't working properly

• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications:

• 3-5 years of experience installing windows and doors

• Custom window and door installation knowledge

• Thorough experience with using a metal brake and caulking

• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out

• Customer service experience with job troubleshooting as a key component

• Good iPad/tablet skills

• Excellent communication skills with the ability to build quick rapport

Compensation & Benefits:

• Competitive hourly pay of $24-25 plus company vehicle and tools

• Full insurance package, including medical, dental, vision, and life insurance.

• 401(K) with company match percentage.

• Student loan repayment program and student tuition reimbursement program.

• Employee perks discount program.

• PTO, paid holidays, and floating holidays!

Schedule:

• Full-time position

• Monday through Friday

If you have any issues submitting your application please contact Kyle Hayes at khayes@windowsbyrba.com. Once your application is received, a member of the Talent Acquisition team will follow up with next steps.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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