Job Description

Support Services Representative

As the Support Services Representative, you play a vital role in our mission to improve lives. Organize, distribute, and process daily incoming mail. At Vituity, everybody plays a part, and we know the impact you can have.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity:

• Sort and prepare incoming paper-based mail
• Scan incoming paper checks into application(s) for bank processing
• Review, assemble, and prepare documents to ensure successful and accurate scanning
• Review and verify prepped documents for accuracy prior to scanning
• Monitor electronic mail queue in document repository application, review correspondence and route documents to applicable folder
• Monitor printer(s) for outgoing claims; sort, attach back up document(s) and prepare for mailing
• Retrieve billing documents through internal systems or external websites and distribute appropriately

Required Experience and Competencies:

• High school diploma or GED is required
• One year of work experience is required
• Experience with Microsoft Word and Excel is preferred
• Ability to work in a fast-paced environment
• Flexible and adaptable to an ever-changing environment
• Able to speak clearly and concisely
• Ability to use a 10-key calculator
• Experience with Microsoft Outlook
• Ability to read, comprehend, and act on simple instructions, short correspondence, and memos
• Able to work overtime during peak periods

The Community:

Modesto, California, is a vibrant city in the heart of the Central Valley that blends agricultural roots with a thriving cultural and recreational scene.

Known as the birthplace of filmmaker George Lucas, Modesto pays homage to its connection to "American Graffiti" with the annual Graffiti Summer celebration, a nostalgic nod to classic cars and the 1950s.

The Gallo Center for the Arts showcases performances that enrich the community's cultural landscape. Outdoor enthusiasts enjoy Woodward Reservoir for water sports and nearby Yosemite National Park for hiking and breathtaking scenery. Modesto's Mediterranean climate provides warm summers and mild winters, perfect for year-round activities. Its central location offers easy access to San Francisco and Sacramento, making it ideal for professionals.

Benefits & Beyond:

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

Superior health plan options

Dental, Vision, HSA/FSA, Life and AD&D coverage, and more

Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%

Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical

Student Loan Refinancing Discounts

Professional and Career Development Program

EAP, travel assistance, and identity theft included

Wellness program

Commuter Benefits Program

Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $16.50, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

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