Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

NG5WM3A5WHB5TnZPNWEwYnhJVXV2MXdKaUE9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

Bilfinger

Scaffold Helper Job at Bilfinger

 ...Job ID: 49151 Scaffold Helper Scaffold Helper Lafayette, Indiana, 47905 Lafayette, Indiana, 47905 Onsite Work Job ID: 49151 Lafayette 47905 US Scaffold Helper Location: Lafayette, Indiana Bilfinger is a leading international industrial... 

Vector Marketing

Help Wanted - Part Time Sales Reps Needed Job at Vector Marketing

 ...apply new skills. What makes a good candidate: This entry level position is a good fit for people who are looking to...  ...can work around your needs. It doesnt matter if you have a Bachelors Degree, an Associates Degree, or no degree at all we can train you... 

The Borgen Project

Public Relations/Marketing Internship Job at The Borgen Project

 ...Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. PR/Marketing Internship: This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you... 

QTI Management Services, Inc.

Forklift / Warehouse Shipper - 1st Shift Job at QTI Management Services, Inc.

 ...Summary: Experienced forklift drivers check this out! We have a new day shift warehouse opportunity available now! In this position youll transport materials as well as distribute and organize product in assigned areas. Requires a solid work history and the ability... 

ED Wallach Search Group

X-Midas Software Engineer Job at ED Wallach Search Group

 ...development in LinuxExperience with reusable framework design and developmentStrong math and analytical skillsExperience with MIDAS (preferably X-MIDAS) framework and PythonAbove experience in a classified environmentAbility to obtain and maintain a security clearance...