Job Description

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General Summary of Position

• Location: Washington Hospital Center
• Department: Family Medicine
• Status: Full-time, 40-hours per week
• Schedule: Monday-Friday, Day/Evening (8:30am-5:30pm)
• Union: SEIU Local 722

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

Primary Duties and Responsibilities

• Receives and screens telephone callers and visitors to the office. Responds to a variety of inquiries, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
• Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices.
• Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.
• Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.
• Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.
• Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquiries from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
• Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary.
• Receives, opens, and date stamps incoming mail. Reviews, sorts, and/or directs mail to the appropriate person in accordance with departmental policy.
• May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.
• Maintains office supplies and may assist in maintaining medical supply inventory for the department.
• May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.

Minimum Qualifications

Education

• High School Diploma or GED required
• May require up to 1 year of technical or other specialized training; and, depending on assigned department, training in secretarial/medical office support (e.g.: word processing, medical terminology, medical insurance/billing, etc.).

Experience

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

Knowledge, Skills, and Abilities

• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.

This position has a hiring range of $21,569 - $32,808

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Health Care Provider
• Administrative and Support Services

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