The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...Job Description Malone Healthcare - Nursing is seeking a travel Sterile Processing Technician for a travel job in Hayward, Wisconsin. Job Description & Requirements ~ Specialty: Sterile Processing Technician ~ Discipline: Allied Health Professional ~ Start...
...Monday-Friday 7am-3pm $20.44 Monday-Friday 3pm-11pm $21.94 Monday-Friday 11pm-7am $22.44 What you'll do as: MIG Welder Perform welding maintenance, repair, fabricating, and construction on heavy duty suspensions to meet the production standard. Able to perform...
...Job Description Job Description Residential Real Estate Appraiser / Assessor We are seeking an experienced Residential Real Estate... ... Prepare and defend valuations in small claims assessment review proceedings on behalf of municipalities. Assist in the preparation...
...paint protection films (PPF), is currently looking to hire a Customer Service Representative to support our U.S. sales operations, drive... ...-based incentives Opportunity to grow into a senior success role within a fast-growing, innovative company PTO, sick leave...
...Job Description Packaging Designer - Toys Position Type: Full-Time / Onsite Salary Range: 50-75K Job Department: Toys... ...sets, career packs) for major retailers. An interest in the B2B industry and understanding market trends is a must. Full-time previous experience...