Job Description

Job Description

Job Description

Description:

Overnight Hotel Security at SCP Hilo - $16 per hour

We are looking for someone with comprehensive knowledge of service standards and guest relations who can exemplify SCP's core values. This person will assist in nearly all nightly operations of our Hilo Hotel including guest services, late check-ins, and hotel security.

To succeed in this role, you must be a jack of all hospitality trades with an adaptable and problem-solving personality. You have a passion for service and creating an exceptional experience for all guests. You possess strong self-management and time management skills, as well as organizational and verbal communication skills.

You are a night owl responsible for safeguarding our amazing hotel property, assets, guests, visitors, and SCP staff. You will calmly and alertly patrol the hotel property, answer house calls, and assist guests and employees with their safety and security in hotel operations.

What You Will Tackle:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Post all proper charges on guest reservations; this includes adjusting off taxes and processing payments from prepaid cards.
• Maintain complete knowledge at all times of all hotel features/services and hours of operation.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
• Monitor safe cash management procedures and ensure availability of keys.
• Monitor guest mail and ensure that it is processed according to procedures.
• Ensure security of guest room access.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
• Monitor team members' interactions with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members; report discrepancies to the Manager.

The Essentials:

Must be a United States citizen or possess a valid work permit

Ability and willingness to work based on the needs of the hotel which is a 24/7 operation.

Must be able to work in a fast-paced environment with urgency and empathy.

2+ Years in Hotel Security Preferred.

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