Job Description

The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Hospital Operations Manager represents the mission and values of the hospital and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. If you have a passion for pet health and wellbeing, wed love to have you on our team!* Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.* Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.* Point person for all day-to-day functions of the practice including, but not limited to veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.* Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.* Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petcos punctuality and attendance policy.* Create and maintain doctors schedule with support from Area or Regional Medical Director as needed.* Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team.* Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.* Interface and collaborate with Petco store team to drive a seamless complete care customer experience.* Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable.* Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule* Uphold and enforce all policies of Petco and Vetco Total Care.* Patient care always comes first.* Any issues with patient clients or hospital partners are dealt with and resolved as they occur, or as soon as is possible.* Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.* Collaborate with the Retail Team to drive a positive cultural and cohesive team environment* Provide backup front desk support as needed including answering telephones.* Perform additional duties and special projects as assigned.* 2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience.* Must have excellent written and verbal communication skills.* Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners* Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.* Must have telephone etiquette and basic computer skills.* Must be a team player willing to continue learning, offer creative ideas and accept continual change.* Basic computer skills i.e. Microsoft Office suite* 3- 5 years previous experience working in veterinary practice* Previous P&L management* Bachelors degree or equivalent experience* 3+ years in a management role, including customer service* Reporting and data analysis experience* Veterinary Assistant/Technician experience in positions of increased responsibility* Licensed Veterinary Technician or Certified Veterinary Assistant (not required)* Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.* Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.* Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.Our vision at Petco is Healthier Pets. Happier People. Better World. Were making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

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