Job Description ITTConnect is seeking a Google Cloud Contact Center Developer - (Dialogflow & Node.js) to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business. Job location: Hybrid in Atlanta, zip code 30328 (3 days per week in the office). Key responsibilities: Conversational Design & UX : Design conversational flows using Dialogflow CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development. GCP & Agent Assist Integration : Integrate Dialogflow CX with Agent Assist to provide real-time guidance and knowledge access to contact center agents. Plan for custom integrations using APIs and scripting languages (e.g., Python, JavaScript, Node.js). Debug and troubleshoot issues in conversational flows and integrations. Analyze data from Dialogflow CX to identify areas for improvement and measure success. Collaboration & Communication : Collaborate with cross-functional teams (including designers, engineers, and client stakeholders) to deliver high-quality conversational AI solutions. Effectively communicate technical concepts to both technical and non-technical audiences. Requirements 8+ years of experience in Application Development and at least 2 - 3 years of experience in the Contact Center space Proficiency in using dialogue flow design tools like Dialogflow CX , including fulfillment, integrations, webhooks, and analytics. Solid understanding of GCP fundamentals (Compute Engine, Cloud Storage, Cloud Functions, APIs). 1+ year experience with API integration (REST, gRPC) and Cloud Functions. Minimum of 2 years of experience in Node.js , as well as Git, Jira, etc. Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist. Experience in Telco domain and processes . Experience in CI/CD Should be able to follow Agile Scrum cadence ITTConnect
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