Job Description

Job Description

Job Description

Front Desk and Patient Services Coordinator (Bilingual Spanish Required)

The Front Desk and Patient Services Coordinator is a crucial administrative role responsible for ensuring smooth daily operations, providing exceptional service to patients, and supporting the clinical staff across multiple practice locations (Clifton, Secaucus, and Bayonne). This position requires strong organizational skills, professionalism, and fluency in Spanish.

Patient and Visitor Relations:

• Warmly welcome and greet all patients, vendors, and visitors to the medical office.

• Answer and manage incoming calls via the general office number, tracking all call volume.

• Respond promptly and professionally to patient inquiries via phone and email, providing necessary assistance and directions.

• Utilize medical office software (including WebPT) to accurately schedule new and follow-up patient appointments .

Administrative and Clinical Support:

• Assist Spanish-speaking patients with translation and communication, including during Physical Therapy consultations.

• Perform patient registration and accurately scan and input pertinent patient information (including authorizations, documents, and imaging) into WebPT and other Electronic Medical Records (EMR).

• Assist with insurance verification and processing authorization requests .

• Maintain an organized and efficient office environment by creating and organizing patient charts and physical documents.

Office Maintenance and Logistics:

• Responsible for ordering and requesting essential office supplies, clean linen, and water from other sectors of the Hospital/Institute.

• Maintain office cleanliness and sanitation in accordance with all current health and safety COVID regulations .

• Required to commute and work at three different practice locations (Clifton, Secaucus, and Bayonne) as needed.

• Bilingual Fluency in Spanish (Required): Must be able to assist patients and translate during clinical and administrative processes.

• Education: High school degree or equivalent at a minimum.

• Experience: Proven experience in a customer service environment, preferably within a medical or physician practice setting.

• Professionalism: Consistently exhibit professional behavior and maintain patient confidentiality.

• Communication: Excellent interpersonal communication skills, both written and verbal.

• Teamwork: Ability to work collaboratively and effectively as part of a multi-disciplinary team.

• Knowledge: Adequate knowledge of general office procedures and medical practice operations is highly desirable.

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