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Customer Success Specialist | VitalEngine

Are you passionate about building relationships, helping clients succeed, and making a real impact in healthcare? Were looking for a Customer Success Specialist to join our growing team at VitalEngine, where were transforming how providers communicate, collaborate, share information, and deliver patient care.

What Youll Do

• Serve as a trusted advisor for our customers, guiding them through onboarding, training, and adoption.
• Partner with providers and their staff to assess current workflows, identify inefficiencies, and implement software solutions to streamline clinical communication and collaboration.
• Monitor account health, track product utilization, and proactively address challenges.
• Collaborate with product and engineering teams to advocate for customer needs.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and ultimately product utilization.

What Were Looking For

• Bachelors Degree
• 2+ years of successful customer success, account management, or sales experience in the healthcare industry
• The determination and work ethic necessary to produce top level results.
• The character required to work independently with minimal daily supervision.
• Strong communication skills. You know how to listen, problem-solve, and explain technology in simple terms.
• Highly organized and detail-oriented, with the ability to manage multiple accounts.
• A growth mindset. Youre eager to learn, adapt, and continuously improve.
• Passion for healthcare, technology, and a heart for serving others.
• Ability to travel up to 50% of the time

What We Offer

• Competitive salary and benefits
• Opportunities for career growth in a rapidly scaling company
• A mission-driven culture where your work helps improve patient care every day

Ready to help providers succeed and transform healthcare collaboration? Apply now and be part of something that truly matters.

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