Job Description

Customer Service Rep II Lab

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Customer Service Rep II LAB
• Location: Elmhurst Hospital 155 E Brush Hill Road Elmhurst, IL
• FTE: Full-time 1.0 FTE
• Hours: 10am-6:30pm Monday through Friday; Weekend rotations 6:30am-3pm

Brief Overview

Under general supervision and according to established policies and procedures, answers telephone calls and provides factual information and files laboratory test results. Processes and distributes various reports and completes forms for drop-off tests and miscellaneous charges. Receives oral and written orders for blood draws, informs appropriate personnel and assists in coordinating assignments for phlebotomists. Performs patient registration activities and handles supply requests.

What You Will Do

• Actively promotes patient satisfaction and customer service values with all staff members. Treats patients with respect and caring. Follows up and resolves patient complaints. Instructs and encourages coworkers to treat patients and hospital staff courteously. Enhances the laboratory's image by reacting positively with all customers.
• Answers telephones and provides routine approved information to physicians, nursing personnel and other staff regarding specimen requirements, test results and so forth, and relays other calls as necessary
• Bursts, collates and distributes various laboratory reports for assigned laboratory departments. Maintains and files routine department reports and forms.
• Receives oral and written orders for blood draws, informs appropriate department personnel.
• Completes necessary forms and paperwork for drop-off specimen tests and forwards to appropriate department. Performs patient registration functions as necessary.
• Responds to routine inquiries regarding lab test ordering procedures, describes procedures for collecting specimens to patients, and describes procedures for ordering tests and collecting specimens to Hospital personnel.
• May prepare necessary lab forms for off site blood screens

What You Will Need

• High School Diploma
• Previous Lab experience

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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