Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong,  and communities are vibrant .  

LSF is looking for a talented  Case Manager who wants to make an impact in the lives of others.

Purpose and Impact:

The Case Manager assists in the coordination of direct services for up to 40 wards of the Agency to include: placement, monitoring of facilitating the provision of medical, social, psychiatric and financial needs of the ward.

Essential Functions:

• Visit clients a minimum of one time monthly and monitor the care provided.
• Prepare the initial and annual plans for the court.
• Maintain client files and case notes.
• Assess the clients for needs, coordinate, facilitate and monitor services to meet client needs.
• Assess client needs and arrange for appropriate placement of our clients, monitor same.
• Review and monitor client needs, attend care plans, provide consents for medical treatment etc.
• Assist in marshalling assets and apply for benefits on behalf of clients as applicable.
• Document all client activity.
• Correspondence relating to the ward's affairs and personal relationships.
• Advocacy on behalf of all clients.
• Conduct case conferences with Program Director, Client Assets staff and other caseworkers as needed.
• Interact with the volunteers of the program.
• Coordinate with other professionals involved in the continuum of care for all wards.
• Assume 24-hour emergency call for after hours, to be shared with the Program Director and other caseworkers.
• May be required to assist the Program Director with community outreach, education and marketing duties.
• Other duties as assigned by Program Director

Qualifications

Physical Requirements:

• Spend a significant time out in the field monitoring the needs to assigned cases.
• Subject to unsanitary homes, physical exertion, and possible physical or verbal abuse from clients.
• Need to lift some heavy items at times.
• Work is performed with limited supervision. Case Manager is entrusted and required to communicate confidential and/or sensitive information outside the Agency. Work is performed on a highly independent basis, and it is necessary to make client decisions and to continue to develop new methods and approaches in dealing with clients.
• Required to drive frequently using own vehicle.
• Must have Florida Drivers’ License, reliable vehicle and current auto insurance.

Education:

BA or BS in Social Services, Accounting, or LPN, RN required. 

Experience:

• Experience in guardianship preferred.
• Background in the social services, medical nursing, legal, insurance or financial field required.
• Knowledge of community resources and services is helpful.

Skills:

• Self-starter, who can work independently and is unafraid to make decisions.
• Must be able to seek out supervision and help when needed.
• Interpersonal, organizational, and problem solving, written and verbal communication, and time management skills are required along with the ability to transfer knowledge to others.
• Computer knowledge preferred.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Adherence to Florida Law including but not limited to statute FS 744.
• Under Florida Statute 744.3135, I understand that I am required to successfully submit to a credit check every two years to continue employment with the agency.

Principal Accountabilities:

• Maintain an accurate account of activities in the client logs and case notes for each ward.
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate, complete and timely submission of all required court reports required under FS 744.
• Professionalism in all LSF matters.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including :

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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