Job Description

Job Description

Job Description

Are you a customer focused professional looking to assist one of the top financial institutions based here in the Cincinnati area? Don't miss your chance and apply now!

What you will be doing as the Business Service Center Advocate:

• Effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination.
• Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.
• Remain current on products, services, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
• Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
• Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.

What you will need as the Business Service Center Advocate:

• 1-3 years of Customer Service experience in the banking industry
• Basic knowledge of Word & Excel Basic Computer Skills
• 1-3 years of Deposit Operations or Cash Management experience
• Prior clerical/data entry experience preferred
• Ability to multi task
• Ability to learn quickly

Aquarius Professional Staffing was founded by John Carroll in 2006 and is located in Cincinnati, Ohio. We specialize in delivering staffing solutions for Fortune 1000 and mid-range businesses that fill the needs of clients and our candidates with full-time and contract positions across a broad range of industries, including technical, skill trade, professional and healthcare. We believe the success of our company depends on the strength of our relationships with our clients and our goal is to make our clients and candidates feel like a part of our team.

Company Description

Aquarius Professional Staffing was founded by John Carroll in 2006 and is located in Cincinnati, Ohio. We specialize in delivering staffing solutions for Fortune 1000 and mid-range businesses that fill the needs of clients and our candidates with full-time and contract positions across a broad range of industries, including technical, skill trade, professional and healthcare. We believe the success of our company depends on the strength of our relationships with our clients and our goal is to make our clients and candidates feel like a part of our team.

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